Specialty Chemicals | Blog
Blog Series: Production scheduling as a competitive advantage
Driving customer satisfaction through agility.
Navigating Complexity: Problem or Opportunity?
Companies are grappling with an ever increasing array of decisions, and in many instances are attempting to apply processes, methods, and tools that were developed in a bygone era of lower complexity. Their inability to cope with complexity is resulting in more unforeseen consequences, higher costs, and lost opportunities.
The New Customer Service Paradigm – Robots, Processes, and Technology
Achieving a high customer service rating is one, if not, the most important business metric for any company. Consider powerhouse Amazon that is pioneering technology to consistently be ranked #1 in customer service with ‘less than 2% of survey respondents reporting a poor experience, and 59.4% reporting excellent customer service.’ Let those statistics sink in.